District Liaison Posting for District Office

Position Available: District Liaison

Congresswoman Alma S. Adams, Ph.D. (NC-12) is seeking an organized, detail-oriented individual to serve in the position of District Liaison in a fast-paced and highly collaborative Charlotte District Office. Successful candidates will have familiarity with Federal agencies, excellent written and oral communication skills, the ability to exercise discretion and independent judgment, and will be team oriented. Additionally, a strong knowledge and/or connection to Mecklenburg and Cabarrus Counties is preferred, but not required. This is a full-time and in-person position.

Core Responsibilities include: (but not limited to)

• To act as a liaison with federal, district, and local agencies on behalf of the Member and constituents.
• Managing and navigating constituents’ casework through federal agencies to ensure fair and timely responses to their problems.
• Referring constituents to appropriate state or local agencies for non-federal issues.
• Assessing casework and community activities for matters warranting legislative action.
• Acts as a liaison to local, state, and federal officials and other persons or groups to form effective relationships for the Member/Office.
• Works well under pressure and handles stress.
• Meeting with constituents and answering casework correspondence.
• Continually screening active cases to ensure they are handled in a timely manner.
• Maintaining up-to-date files on all cases.
• Providing periodic updates to the Manager of Constituent Services and District Director on pending cases.
• Maintaining a good relationship with the Member, staff, and constituents.
• Accepts performance-based criticism and directions.

Additional responsibilities include: (but not limited to)

• Stakeholder engagement.
• Event planning and staffing.
• Administrative support for office operations.
  • Greeting visitors.
  • Temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner.
  • Telephone calls and logging incoming and outgoing correspondence.

Qualifications:

• Bachelor’s Degree.
• Background in Social Work preferred, but not required.
• Background in Customer Service preferred, but not required.
• Ability to communicate with diverse populations of individuals.
• Prior experience working for/with an elected official is preferred.

Skills and Knowledge Required:

• Demonstrate a strong commitment to public service.
• Microsoft proficiency.
• Knowledge of all issues and events in the district in which the Member is involved.
• Ability to work as a part of a dynamic team.
• Be creative in problem-solving.
• Have excellent oral/verbal and written communication skills.
• Thoroughness and careful attention to detail.
• Ability to exercise discretion and independent judgment.
• Ability to work cooperatively and courteously with others in a fast-paced office.
• Have basic knowledge of federal agencies and the political process.
• Have knowledge of the Twelfth Congressional District.

All applicants must be able to work a flexible work schedule; be available some nights (after work hours), weekends and holidays.

We prefer applicants live in the 12th congressional district (but not required).

If interested in applying, send resume and cover letter directly to the Deputy Chief of Staff and District Director, Sandra A. Brown at Sandra.Brown@mail.house.gov.

Closing date for this position is October 18, 2024.

PLEASE NOTE: If you do not submit a cover letter along with your resume, you will not be considered for this position.